FLEETCOR Russia wins big in international 'Crystal Headset' contest!


FLEETCOR Russia are in celebratory mode, as our Russian contact centres were shortlisted and won multiple awards in the ‘Crystal Headset’ awards. Here we take a look at what awards were won and why this is another fantastic achievement for FLEETCOR worldwide.


The ‘Crystal Headset’ competition is a cross industrial award which has recognised the top contact centre talent in Russia for over 12 years. Previously, only top performing call center employees have taken part in the competition; participants competed with each other in various nominations, testing and improving their professional skills. Only a few could reach the finals of this competition and FLEETCOR met this challenge! Being shortlisted in the competition is a new milestone for FLEETCOR, highlighting our customer service is market leading across industries.

A few of our employees representing FLEETCOR Russia at the Crystal Headset competition!

A few of our employees representing FLEETCOR Russia at the Crystal Headset competition!

How well did FLEETCOR Russia perform in the ‘Crystal Headset’ competition 2018?


In the middle of February, our call center heroes reached the final of the competition alongside other large companies such as Promsvyazbank, Rostelecom, Beeline, VTB and Sberbank. This year, FLEETCOR was represented in three categories; ‘Operator Of The Year’ – Evgeniya Shkapa, ‘Seller Of The Year' - Julia Kokusheva and our Development and Customer Support Team were shortlisted for ‘Team Of The Year'.


Julia Kokusheva came 1st place in the Seller of the Year category!

Left: Julia Kokusheva won 'Seller of the Year' and is stood next to Evgeniya Shkapa, who came 2nd place in 'Operator of the Year'.

Left: Julia Kokusheva won 'Seller of the Year' and is stood next to Evgeniya Shkapa, who came 2nd place in 'Operator of the Year'.


“Today I am one of the most successful Sales managers at FLEETCOR; I fulfilled planned sales targets by more than 100% and I am a member of the ‘Presidential Club’ in our company, which only includes 6 out of 100 employees from the commercial department. I firmly believe that success in the workplace comes to those who act and don’t wait around! My secret as a ‘seller’ is to not ‘stand still’; on the road to success, you constantly need to be developing, progressing and replenishing your knowledge! For example, I’m not just a Client Manager but I'm also a Financial Consultant. All these steps have enabled me to grow as a highly qualified specialist!”  - Julia Kokusheva, Manager of the Third Sales Group.


Evgeniya Shkapa came 2nd place in the ‘Operator of the Year’ category and our Development and Customer Support Team received a high jury rating and came 2nd place in the ‘Best Small Team’ category!

FLEETCOR Russia's Development and Customer Support team came 2nd place in the 'Best Small Team' category.

FLEETCOR Russia's Development and Customer Support team came 2nd place in the 'Best Small Team' category.

"The year 2017 was a year of great achievements for our department; our level of customer loyalty increased and reached the maximum value for the entire measurement period of this indicator - 70%. In one of our projects, we successfully transferred our existing customers to the new fuel card product. During this project we not only developed our customer portfolio but also managed to improve our communications with the customers!”  - Evgeniya Shkapa.

Anton Kremnev, FLEETCOR's President of Eastern Europe, says “In our company, we like new challenges and I’m really proud that we have a lot of talented people among the team who are keen to tackle these challenges! To get 3 nominations in the first year, is definitely a success! We are so excited and inspired by our colleagues; this is just the beginning of our adventure…”.

Anton Kremnev, FLEETCOR's President for Eastern Europe.

Anton Kremnev, FLEETCOR's President for Eastern Europe.

A huge congratulations to our winners at FLEETCOR Russia!

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